A whopping 71% of consumers rated DPD’s service as ‘great’ in 2015
DPD has yet again been crowned ‘the UK’s favourite parcel delivery company’ after topping Money Saving Expert’s annual customer satisfaction poll for the third year running.
The poll, on Martin Lewis’ website, asked people to rate all the major UK delivery companies based on their own experiences with each firm over the past year.
Almost 9,500 people voted between 8th and 15th December, and in the end DPD was the clear winner with 71% of voters rating the service as ‘great’ – an increase of 5 percentage points on last year’s result.
Other major carrier companies included Royal Mail (51% ‘great’), UPS (50%), Parcelforce (42%), Fed Ex (41%), Hermes (34%), TNT (27%), UK Mail (21%) and Yodel (21%).
The result comes hot on the heels of a Which? customer satisfaction survey in the November 2015 edition of the magazine, where DPD was voted the top carrier company in a poll of over 10,500 consumers – again, for the third year running.
The full results for Money Saving Expert poll can be found by clicking here.
The success rounds off an incredible 12 months in which DPD has also been honoured with a prestigious Queen’s Award for Innovation, won a ‘Special Award’ from consumer champion Which? for consistently high customer satisfaction scores and made history by being the first company to win five Motor Transport awards in one year.
DPD’s success is due largely to its unique Predict service which notifies parcel recipients of their one-hour delivery timeslot, in advance, by email or text and gives them access to a range of ‘in-flight options’ such as deliver to a specific neighbour, leave in a specified safe place or divert delivery to the nearest DPD Pickup parcel shop. Predict enables recipients to manage their own delivery via their smartphone or PC and to communicate with their driver in real-time to ensure that millions more parcels are delivered, right, first-time.
Dwain McDonald, DPD’s CEO commented, “This is another fantastic endorsement of our service and our people. Everyone in the organisation has contributed enormously over the last 12 months, but I’d like to dedicate this to our drivers who hit their one-hour delivery slots day after day after day. It is that level of consistency throughout the company, in an incredibly difficult market, that our customers appreciate. Year on year some of our competitors’ scores have slipped, so to see our rating increase a further five percentage points is very pleasing indeed.
“The poll took place shortly after the week of Black Friday, during which we a delivered a record number of parcels. Volumes were up more than 30% in that period compared to last year, so the poll result says a lot about the efficiency of the operation, our service levels and the improvements we continue to make. To ensure we stay ahead of the growing demand for DPD’s services, we’re building network capacity for years to come, with major investments like our giant new hub in Hinckley and a series of 60,000 sq ft state-of-the-art super depots around the country.”