Stagecoach’s new digital technology will help reduce customer delays and provide greater availability

Stagecoach has announced a major investment in a new digital management system to revolutionise the way that its 8300-strong fleet is maintained, ensuring greater availability and reducing service delays.

Stagecoach already operates one of the most reliable bus fleets in the country with 99.4% reliability, but the new system will enable this to be improved even further. The new system will help Stagecoach maximise the reliability and performance of assets and predict equipment failure and carry out preventative maintenance.

The system will also assist the company to comply with strict legal and environmental regulations, streamline purchasing and procurement and track labour costs and reduce downtime.

Sam Greer, Technical and Engineering Services Director for Stagecoach, said: “With 8300 buses and coaches, 100 depots and 2.5 million passenger journeys to support every day, having an efficient maintenance programme to ensure buses and coaches are available at the right time in the right place is absolutely crucial.

“This investment in the latest digital technology will enable our team to spend more time on the shop floor and less time on manually inputting data. This not only ensures information is accurate and supports warranty and service management, but makes sure that our buses are back on the road as quickly as possible. In addition, more accurate live insight into our asset management will allow us better control over inventory so it’s a great all round solution for us.”

Infor, a global leader in business cloud software, has been selected to provide the new system. Deployed and supported by Infor partner Sapphire Systems, ‘Infor CloudSuite EAM’ (enterprise asset management) in the cloud, will help digitalise asset management to drive greater fleet availability to enhance service provision.

Stagecoach is investing significantly in new technology to improve the service it offers to customers. It has already delivered the biggest roll-out of contactless technology by any bus operator in Britain to simplify payment and ticketing. It has also launched a new bus app, featuring a new online travel-planning tool that provides customers with real-time tracking of their bus service on an interactive map.

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