Meanwhile, the shortest VOR wait is in the North East, with an average of 1.83 days between when a car or van enters a workshop and work is completed.
The statistics – which cover the period January 2023 to October 2024 – have been compiled with data from epyx’s 1link Service Network platform, used by vehicle operators totalling more than five million units to manage and process service, maintenance and repair (SMR).
Results for other regions are Northern Ireland at 2.37 days; London at 2.22; the East of England at 2.04; Wales at 2.01; the East Midlands at 2.00; the West Midlands at 1.99; Yorkshire and the Humber, and the South East, both at 1.96; the North West at 1.95; and the South West at 1.93.
Tim Meadows, CCO at epyx, said: “We last assembled this data in mid-2023 and, at that point in time, there were 0.58 days between the worst and best performing areas of the country. That has now fallen slightly to 0.55, an improvement which chimes with a small improvement in overall average VOR times from 1.73 days to 1.66.
“What hasn’t changed since last year is the fact that VOR times diverge quite noticeably across the UK, something probably caused by several factors. They could range from local provision of SMR and corresponding fleet demand, through to increased need for SMR as fleets have gradually aged their fleet and rising specialist demand for vehicles such as EVs.”
Overall average VOR times have risen from 1.54 days in January 2020, before the impact of the pandemic began to be felt in the early spring of that year.
Tim said: “High VOR times are undoubtedly a post-pandemic phenomenon that are having a very real impact on fleet operations. Much of our work with 1link Service Network in 2024 involves helping fleets to use our technology to minimise the amount of time that cars and vans are spending off-the-road.”
When epyx previously compiled this data in August 2023, the worst performing area was Northern Ireland at 2.40 days, and the best was the North West at 1.82 days
About epyx
Based in Meriden, Warwickshire, epyx has been a leader in digital solutions for the automotive sector for more than two decades, and today operates not just in the UK but also Australia, Austria, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Portugal, Slovakia, Sweden and Switzerland.
Its market-defining products are the 1link platforms, which improve the efficiency of car and van fleet operators and their suppliers, covering key functions including vehicle maintenance, hire and remarketing. These have been adopted by major fleets totalling more than seven million vehicles internationally, over 37,000 garages and other service providers, and nearly all major motor manufacturers on behalf of their franchise networks.
Many of epyx’s customers have worked with the business almost since the company’s inception, with expert account management helping to continually improve processes in a highly dynamic sector, while also delivering data that creates new insights and enables innovations to be conceived and implemented.
