Brigade’s Network of Service Partners Provide Quality Installations across Scotland.
Brigade has a network of professional auto electricians across Scotland who provide quality installations and warns that untrained fitters may lead to product failure and unsafe vehicles.
The Brigade brand is synonymous with quality and all technologies undergo rigorous testing to European and international standards, ensuring reliable products that customers can trust. However it is paramount that Brigade’s vehicle safety devices are installed correctly.
Brigade’s Regional Marketing Manager, Emily Hardy says: “We have seen some terrible installations in our industry including cameras mounted upside down or not positioned to view the blind spot, directional white sound reversing alarms facing the wrong way and sensors fitted in unsuitable positions. Fitters have left exposed cables, cut connectors and taped joints or used scotch locks which eventually leads to wires failing. Holes in body work are often not sealed and this leads to water ingress and rusting. For all of these reasons we use our Business Service Partners to ensure quality installs.”
Brigade Business-Service-Partners (BSP’s) are a nationwide network of professional auto electricians who provide fitting and repair work for Brigade’s onsite service warranties. Each partner is an approved Brigade distributor carefully chosen for their high levels of service and workmanship. In order to meet customer needs the BSPs work side by side and can call on one another to service regions beyond their reach.
Emily Hardy said: “Our service partners have been working together under the Brigade umbrella for many years, realising it is better to work together than against each other. Between them they have a wealth of knowledge and can utilise each other’s talents, strengths and teams.”
In Scotland this is demonstrated to exceptional standards. MTH Auto Services based in Falkirk, Banlaw Systems in South Lanarkshire and Taylors Auto Electrical in Aberdeen all work in partnership to fit Brigade products.
For instance MTH Auto Services provide the use of their workshops for BSP partners where pits are made available to reduce issues associated with inclement weather which may affect the quality of the fit as well as engineers safety. This also assists installations on trailers where it is necessary to have vehicles raised due to suspension issues such as hydraulics.
All the BSP’s offer something unique to the partnership. David Sandilands, Managing Director of Banlaw said: “Our unique selling point in the partnership is that we specialise purely on vehicle safety systems and have a wealth of knowledge in this area. We also offer rapid on site attendance in the event of system failures where a vehicle has been taken off the road due to health and safety reasons. If a customer calls before midday, we will pull out all the stops to respond on the same day.”
Taylor’s Auto Electrical provide excellent coverage in the north of Scotland including some of the most remote areas and all three partners have a fleet of mobile engineers.
The BSPs share information about possible issues, resolutions and exchange technical knowledge. Through the partnership they are able to act promptly to customer needs and reduce vehicle downtime. They are also able to coordinate with other BSP’s to help a Brigade customer anywhere in the UK. All of Brigade’s BSPs are trained on new products, product installation and have access to a technical helpline if they require assistance.
Emily Hardy explains: “We see the BSP’s as an extension of our own engineers. We trust them to fit to the highest standards. Our BSPs pay attention to detail by ensuring cables are protected from the elements and tied neatly. Grommets are used to prevent the rubbing of cables and seal holes to prevent water ingress. BSP’s will use suitable connections and return body work as new.”
The BSP scheme is important to many businesses and councils in Scotland who are under increased pressure to cut costs whilst retaining the same high standards. Down time is highly unproductive but through the BSPs, customers have the assurance of a quick response to whatever issues they may be facing. In addition to the BSP network Brigade has a nationwide network of approved fitters, mobile engineers and over 150 distributors. So wherever you are, Brigade can support you. For peace of mind, an onsite service upgrade can be purchased to get a vehicle back on the road as quickly as possible.