The company received the Innovation, Customer Care, and Home Delivery Operator of the Year Awards
DPD, one of the UK’s most popular parcel delivery companies, took home three awards at the 2017 Motor Transport Awards in London.
The 2017 ceremony marked the second year in a row that DPD won three awards. In addition to retaining the Customer Care award for the fourth year running, DPD won the Home Delivery Operator of the Year award for the second time in three years, and finally the Innovation Award, before more than 1,600 guests at Grosvenor House on Park Lane.
Stand-up comedian and television presenter John Bishop presented the Awards – known as the ‘Oscars’ of the transport industry. The evening celebrates outstanding achievement in the industry and recognises innovation, customer service, efficiency and quality. Entrants are judged by an independent panel of experts drawn from the industry.
The judging panel commented: “DPD once again impressed with its strong business performance and industry-leading innovations. At the heart of DPD’s successes in the past year is its end-customer app Your DPD. The technology allows customers to personalise their delivery experience by changing their preferences in the application.”
Dwain McDonald, CEO at DPD, said: “What a fantastic result! To win another three Motor Transport Awards this year is incredible. Everyone always says that in this industry you can’t stand still for a minute, but to keep innovating year after year in a tough sector like ours, takes an immense team effort. The Your DPD app was clearly the star of the show, which was great to see. We’ve now got around 1.5 million people in the UK who have downloaded it.
“The Customer Care award is something special to us. We do use a lot of tech and a lot of trucks to deliver millions of parcels, but we are essentially a people-business. So, to win the Customer Care Award for the fourth year running means a lot. It is a constant focus for us and we have invested in our people and our service to our customers year after year.”
In the past five years DPD was ranked as one of The Sunday Times’ ‘Best Big Companies to Work For’, won the Queen’s Award for Innovation and the Which? Special Award, and topped MoneySavingExpert’s customer satisfaction poll for parcel delivery companies for four years running.
For more information: www.dpd.co.uk/