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Home / News / INTERVIEW: Zöe Murray-Ross, new Head of Enforcement, Driver and Vehicle Standards Agency

INTERVIEW: Zöe Murray-Ross, new Head of Enforcement, Driver and Vehicle Standards Agency

FACTS speaks exclusively to Zoe Murray-Ross, the new Head of Enforcement at the DVSA.

What path has led you to this new role?
Before coming to the DVSA, I spent 18 years in the British Army. In 2001, I was commissioned from Sandhurst as Second Lieutenant and initially joined the Staff and Personnel Support Branch (Combat HR), but after four years decided to transfer into the Royal Military Police. I moved up to the rank of Major and, after commanding my own Provost Company in Germany, I moved to Catterick to finish my time as a Regimental Second in Command.
I decided to leave the military because I now have a young family, so did not want to travel to some of the most dangerous parts of the world anymore! But I wanted to stay somewhere like the army, where the work I do can have a real, positive impact. So, when the Head of Enforcement role came up at DVSA, I leapt at the opportunity. The work our enforcement staff do – from fraud investigations to roadside checks – has a real, tangible effect on road safety.

What does your position as Head of Enforcement entail?
My role as Head of Enforcement entails oversight and management of all our enforcement activities, from lorry roadside checks to driving test fraud investigations and everything in between.
My main objective is to protect people from unsafe drivers and vehicles. That includes tired drivers, people who try to cheat the driving test, and lorries with faulty brakes or bald tyres. Basically, any driver or vehicle that could make our roads unsafe. It is still early days but my priority at the moment is broadening my knowledge base and getting an overall view of current practices prior to setting out my plan for enabling and achieving our part in the DVSA 5-year strategy.

What is the current status of the Earned Recognition pilot scheme?
The Earned Recognition pilot is still ongoing and we do not yet have a date for roll out but we are always looking for more participants.
Earned Recognition is a chance to reward the very best operators for their excellent compliance. It will mean that they can avoid any delays caused by our enforcement checks and will enhance their reputation in the haulage industry.

How do you foresee Brexit impacting the DVSA and its operation across Britain?
The Government is considering carefully all the potential implications arising from the UK’s exit from the EU, including any implications for agencies such as DVSA.

What is the DVSA’s authority over foreign vehicles on our roads?
DVSA has the same powers to stop and to sanction foreign vehicles on the UK’s roads as it has for UK-owned and operated vehicle. We will not hesitate in taking unsafe vehicles, wherever they are from, off our roads.

How does the DVSA aim to tackle the UK’s air pollution problem?
The DVSA is committed to helping improve air quality in Britain’s towns and cities. In support of this, we are clamping down on emissions cheat devices used by lorries, including in London.

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