Ryder, a major commercial vehicle contract hire and rental provider in the UK, has picked Berkshire technician Shaun Dixon as its 2017 Top Technician (Top Tech).
The award recognises the value Ryder places on its technicians and follows a competition to test their maintenance expertise on a variety of vehicle brands and configurations. Top Tech has been running for 16 years in Ryder’s US business, but this is the first year it has been organised in the UK.
Participants were chosen from Ryder UK’s team of 269 technicians, based on their technical training qualifications, customer service performance, and quality of workmanship.
The finalists had to complete 30 maintenance exercises within a fixed time, with 42 technicians advancing to a second level, where they faced a tougher set of tasks to decide who would be crowned Top Tech for 2017.
The technicians support customers from the company’s nationwide network of more than 300 maintenance locations, keeping around 20,000 vans, trucks and trailers on the road. They are trained to perform maintenance and repairs on a variety of vehicle brands and configurations, which enables the company to provide the greatest level of flexibility and uptime in the industry.
Shaun, who is based at Ryder’s Newbury workshop, was presented with the award by Simon Ranner, UK Operations Director, and Andrew Foxon, Senior Operations Manager, South.
Shaun was rewarded with a VIP week-long trip for himself and a guest to the US, to watch the live final of the Ryder’s North America Top Tech competition in Nashville, Tennessee, along with Ryder UK’s ‘best in class’ apprentice for 2017, Byron Hammond.
After winning the award, Shaun said: “The exercises we had to complete in the fixed time were really testing, particularly on the second level, and as there were no restarts allowed, you had to be on top form and do your very best.”
Simon Ranner said: “Congratulations to Shaun, he outshone his colleagues with consistent scoring in both levels – he’s certainly one to watch. It’s been a great success, which has been down to all the technicians who took part; it was a close-run competition.”
David Hunt, Vice President and Managing Director for Europe, said: “The dedication Shaun has shown to his craft is inspiring, and it demonstrates why our customers trust Ryder to provide unparalleled customer service and vehicle uptime they can rely on. Our technicians’ hunger to keep learning, coupled with their willingness to help others, is impressive and to be admired.
“Honouring and acknowledging the work of our technicians is very important. We want to make sure they embody Ryder values every day, as they act as extended arms of the business. Top Tech is a valuable tool in developing the best technicians in the industry.”
For more information: www.europe.ryder.com