Kwik Fit, the UK’s largest automotive repair company, is installing scissor lifts in all of the 363 centres that don’t currently have the equipment. This will significantly improve efficiency in terms of wheel changing and undertaking brake inspection and replacement.
Scissor lifts have already been installed in 310 Kwik Fit centres including more than 100 which have gone through the company’s multi-million pound centre refurbishment programme that continues to be rolled out across the network.
Kwik Fit’s parent company, Itochu Corporation, is making a £2.5 million investment in introducing the equipment into its remaining centres over the next six months.
A floor-mounted hydraulic scissor lift makes lifting a car or van more efficient and does away with the need for traditional trolley jacks.
Kwik Fit fleet director Peter Lambert said the introduction of scissor lifts to all centres would result in a number of benefits including:
- Making wheel changing and brake part inspection and replacement more efficient meaning customer waiting time would be reduced
- There being less likelihood of any vehicle damage than with a trolley jack which can occasionally slip from its jack point
- There being no trolley jacks in Kwik Fit centres which would further improve health and safety compliance.
He commented: “Taking wheels off cars and vans and inspecting brake parts for wear and tear is significantly easier with scissor lifts than taking a jack to each corner of a vehicle.
“We want to ensure that our technicians provide customers with the best possible service with inspections and work carried out as quickly, efficiently and as safely as possible. That will happen as a result of equipping all centres with scissor lifts.
“As the Kwik Fit centre refurbishment programme continues, the decision to install scissor lifts at all locations is a further reflection of Itochu’s long-term commitment to the business.”
One hundred centres a year are being transformed and given the look and feel of a volume car dealership.
The refurbished centres have a modern and comfortable feel with desks and flat screen monitors replacing traditional centre counters. Additionally, reception areas feature modern relaxed seating, air conditioning, tea and coffee making facilities and each is equipped with WiFi and flat screen televisions.
Mr Lambert said: “We are continually improving the customer experience through our centre development programme and the introduction of the most modern equipment is critical to that ambition being achieved.”